Vale tours & tickets Information
Welcome to our help center:
First, we want to ensure your holiday is stress-free. Therefore, we have gathered the most common questions about our services. Moreover, if you need immediate support, our team is available via WhatsApp.
Booking
How to Book a Tour?
To book a tour, follow these simple steps:
- Visit the website: Go to the website of the tour you want to book.
- Select the tour: Choose the tour that interests you and check the details.
- Check availability: Ensure there are spots available for your desired date.
- Fill out the booking form: Enter the required information, such as name, number of people, and date.
- Make a payment: Complete the booking with online payment, if necessary.
- Receive confirmation: After payment, you’ll receive a confirmation email with the tour details.
Contact Vale tours & Tickets
If I have an urgent query how do I contact you?
For all urgent queries, we recommend you call directly our Customer Care Line +39 0818073460 available from 9:00am to 9:00pm . Or you contact us at +39 3312333419 available from 8:00pm to midnight (also WhatsApp) or through our Live Chat . For non-urgent queries, you can email us at valetoursandtickets@gmail.com.
Change a reservation
How can I modify the number of participants?
To change (add or remove) the number of participants please contact us within 48 hours before the start of the tour at the following email address: valetoursandtickets@gmail.com
How can I modify the date or time of my booking?
To change a booking (date or time) please contact us within 48 hours before the start of the tour at the following email address: valetoursandtickets@gmail.com
Cancel a reservation
How can I cancel a booking?
To cancel your booking, please contact us directly by phone or by e-mail.
When can I cancel a booking?
- Full Refund: Provided for cancellations made more than 72 hours before the scheduled departure.
- 50% Refund: Provided if the cancellation occurs between 72 and 48 hours before departure.
- No Refund: No refund (total or partial) will be given for cancellations made within 48 hours of the scheduled departure.
- No-Show: No refund will be given in case of a no-show or once a service/tour has commenced.
- Outstanding Balance: If a deposit was paid and a no-show occurs, you will be charged the full remaining amount of the service.
How do cancellations due to weather conditions work?
For tours cancelled due to bad weather conditions, we are happy to offer our customers the choice of an alternative date or, in case of inability to rebook, the full refund.
Days and Availability
Why can I not book on one of the operating days?
This can be due to no availability left on that day on that tour. Please try another date when possible or contact us directly to double-check availability and find the best solution for you.
Guests
What is the maximum number of participants on your group boat tours?
We guarantee a small number of participants on board to ensure the personal approach of the tour. The maximum number of participants is clearly indicated on the page of each tour.
Payments
What forms of payment do you accept?
For all payments made through the website we accept: Visa, Mastercard, American Express.
Is my payment secure when booking online?
Our online system is completely secure. In fact, it encrypts your payment information to protect you against fraud and unauthorized transactions. Your credit card details are not saved on our systems and you will be charged once you book.
Should I pay my boat tour in advance?
You can’t pay at the office. It is necessary to complete the payment on our website.
Discounts
Do you offer reduced rates for children?
We do offer reduced rates for children on most of our boat tours, although the amount varies from tour to tour. When you make a booking please note that the rate per child is displayed under the adult rate.
Do you offer reduced rates for students or seniors?
We don’t have currently discounts for students or seniors in place for our boat tours.
Accessibility & Services
Do you cater to wheelchair or guests with impaired mobility?
Unfortunately we cannot accomodate wheelchairs or guests with impaired mobility on our boat tours. Most of the facilities you are going to visit do not have access to lifts and ramps. Also bear in mind that the access to the boat itself would be prohibitive.
Can I bring a stroller with me on the boat?
You can bring a stroller with you on the boat on most of our boat tours. Just make sure the stroller is lightweight, foldable and small. In any case, we recommend you to contact us for reconfirmation.
Can I bring suitcases with me?
You can bring suitcases with you only if strictly necessary. In case you need to go to another destination right after your boat tour you can leave your suitcases at the office and collect them once you come back from your tour. In any case, we recommend you to contact us for reconfirmation.
Can I bring my pet with me on board?
It is not allowed to bring pets on board in general. In case of a small size pet please call us directly and we will try to accomodate you.
Do you have toilets onboard?
Most of the boats are equipped with toilets. If the boat is not equipped with a bathroom below deck, there will be stops to use public facilities.
Meeting point
How do I know where to meet for my boat tour?
Once the booking is confirmed on the website, you will receive a voucher with the meeting time and place. Within each tour page it is always specified whether the hotel pick-up is included or not.
What time should I arrive at the meeting point?
We suggest you arrive at the meeting point at least 10 minutes before the scheduled time.
What happens if I am late at the meeting point?
It is the responsibility of the customers to be at the meeting point 10 minutes before scheduled pick-up time. The bus drivers will have a tolerance of 5 minutes waiting time after which they will leave and continue the pick-up route. Customers arriving after departure of the bus cannot be accommodated and tickets cannot be refunded.
What to bring
Do I need to bring my confirmation voucher with me?
You need to bring your voucher with you. You can either print it out, or show it at check-in directly from your phone or tablet.
What else do you recommend to bring with me?
Information on what to bring with you is clearly shown on the page of each tour. In general we recommend you to bring: swimsuit, beach towel, sunscreen, sun hat, camera and comfortable shoes.
Do I need to bring sea-sickness tablets?
For your peace of mind, in case you already know you might suffer the sea, we highly recommend to bring your own sea-sickness tablets.
Do I need to bring towels with me?
Check out the tour page to find out if beach towels are provided or not on the boat.
Do I need to bring water with me?
Check out the tour page to find out if drinks are included or not.
Do I need to bring cash with me?
We strongly recommend to bring some cash with you, as some facilities during your tours may not take credit cards.
Weather
What happens if it rains the day of my scheduled boat tour?
Should your tour be cancelled due to bad weather or sea conditions, we are happy to offer our customers the choice of an alternative date or, in case of inability to rebook, the full refund. Please bear in mind we can decide to cancel the boat tour due to bad weather or sea conditions for your own safety.
Safety on board
Do you have life-jackets on your boats?
Your safety is our main concern. Each boat is provided with life-jackets, one for each passenger.
Do you have life-jackets for small kids on your boats?
Yes we do have life-jackets for small kids on our boats. Please ask for one before you get your kid on board.
Scooter Tips
Do I need an international driving permit?
If you are from outside the EU, it is recommended.
Can I cancel my reservation?
Yes, 48 hours before cancellation policies.
What happens in case of rain?
Your safety is our priority. In case of bad weather, we can reschedule your tour or provide a full refund.
